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To sign up for automatic bank draft, fill out the bank draft authorization form. At this time, we are unable to set up automatic withdraws from a credit card or debit card.
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Your payment may be made by online credit card through:
We have an outside drop box available 24/7 at our office for check payments only.
All payments are due by 5 pm on the due date to avoid any penalty. Payments placed in the drop-box after 5 pm are posted the next day. We encourage all customers to pay before 5 pm on the due date to avoid additional fees.
Yes, please call our office at 940-440-9561 or email customer service to request email billing.
Most residents in our service area have fees or taxes other than their water usage on their bill. However, the type of fee or tax varies by subdivision.
No, we do not estimate the reading for your bill. We have a dedicated employee who reads the meters. He drives through neighborhoods and uses a bluetooth scanner to get the readings. If, for any reason, the meter reading is not picked up by the scanner, our meter-reader will go up to the meter and read it manually.
Our rates are calculated based on several different factors, such as the cost of bringing the water to a home, carrying wastewater away from a home and treating it, our operating costs, and also planning for the future needs of our community. We hire an independent, third-party expert to do an analysis of our costs in order to ensure our rates are set at a fair-market price, and according to the American Water Works Association (AWWA) guidelines. Periodically, our rates are sent to the Public Utility Commission of Texas for review. If the rates change at any point in the future, customers will be notified in advance.