I paid my bill either online, or by drop box the night before disconnect day, but I was still charged the fee. Why?

All payments are due by 5 pm on the due date to avoid any penalty. Payments placed in the drop-box after 5 pm are posted the next day. We encourage all customers to pay before 5 pm on the due date to avoid additional fees.

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1. What forms of payment do you accept?
2. I paid my bill either online, or by drop box the night before disconnect day, but I was still charged the fee. Why?
3. Can I get a copy of my bill by email?
4. What are these charges on my bill besides water usage?
5. How do I set up automatic payments?
6. Is this an estimated reading on my bill?
7. How are the rates determined?