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Billing & Rates FAQ

What forms of payment do you accept? 

Your payment may be made by online credit card through:

  • Automatic bank draft
  • Cash, check, or card at our office during business hours
  • A check by mail
  • Our website
  • Your bank bill pay system

We have an outside drop box available 24/7 at our office for check payments only.

I paid my bill either online, or by drop box the night before disconnect day, but I was still charged the fee. Why? 

All payments are due by 4:30 pm on the due date to avoid any penalty. Payments placed in the drop-box after 4:30 pm are posted the next day. We encourage all customers to pay before 4:30 pm on the due date to avoid additional fees.

Can I get a copy of my bill by email? 

Yes, please call our office at 940-440-9561 or email customer service to request email billing.

What are these charges on my bill besides water usage? 

Your monthly water bill from Mustang Special Utility District may include additional charges, depending on the city you live in. Mustang handles billing on behalf of certain cities and development districts as part of our service agreements. These charges may include services such as police and fire protection, franchise fees, trash collection, or drainage fees. It is important to note these are not charges put in place by Mustang, but by the respective city or District. 

 

How do I set up automatic payments? 

To sign up for automatic bank draft, fill out the bank draft authorization form. At this time, we are unable to set up automatic withdraws from a credit card or debit card.

Is this an estimated reading on my bill? 

No, we do not estimate the reading for your bill. We do not estimate the reading for your bill. Readings are monitored and collected by staff monthly. 

How are the rates determined? 

Our rates are calculated based on several different factors, such as the cost of bringing the water to a home, carrying wastewater away from a home and treating it, our operating costs, and also planning for the future needs of our community. We hire an independent, third-party expert to do an analysis of our costs in order to ensure our rates are set at a fair-market price, and according to the American Water Works Association (AWWA) guidelines.  If the rates change at any point in the future, customers will be notified in advance.