Start/Stop Service

To start service, print the form, or fill it out electronically, and email it along with a copy of your drivers license.

• Set Up/Transfer Service Form
• Rates & Information
• Discontinue Service Form

One-Time Charges to Set Up Service

• Administration Fee: $25
• Wastewater Deposit: $50
• Water Deposit: $100

These deposits are refundable after one year of good payment history. Please contact our office to have your deposits applied to your account after one year.

What to Expect on Your Bill

Base Rates

Base rates are charges that will be on your bill every month. These amounts will be the same every month and are not related to water usage.

Monthly Charges on Bill

• Water Availability Fee: $32.22

 Franchise Fee

• This fee is based on your water usage and is charged at 6%.

Water Usage Rates

The water usage charge varies based on how much water you use in a month based on the following tiers. Usage charge is per 1,000 gallons.

Extensions & Late Fees

• To request an extension, please email your request. In order to process your request for an extension, we must receive it in writing.
• To request a late fee waiver, please call Customer Service at 940-440-9561.

Other Important Information

• Bills are mailed out on the 1st of every month and are due on the 15th of every month.
• Payment must be received by 4:30 pm the day prior to the disconnect date noted on the late notice to avoid disconnection and a $60 schedule for termination fee.
• Mustang is not responsible for the postal service. Payment is processed on the date of receipt not the date it is post marked.
• Failure to receive bill does not exempt customers from receiving late fees or disconnection.
• View your account and pay online, you must have your account number and pin number to register online.
• Questions about our services, call 940-440-9561.